Nobody owns the whole picture
Each vendor answers for its own layer. When an application slows down, the storage team, the database team and the network team can each prove it is not them, and the business waits.
Technology operations designed around the business.
Integrated and comprehensive IT-enabled solutions, aligned to your business transformation needs — application management, end-user computing, managed security, data centre management and IT service desk support, run as one accountable service.
Overview
One service across five layers that are usually run by five different teams.
Most enterprises did not choose to fragment their IT operations. It happened one project at a time — a data centre contract here, a service desk vendor there, security bolted on afterwards.
Delkosoft infrastructure management pulls those threads back together. We take responsibility for the environment as a whole, so that a slow application, a failing backup and a rising ticket count are treated as one problem with one owner rather than three separate escalations.
Application management · End-user computing · Managed security · Data centre · Service desk
The business problem
The cost of a fragmented estate
These are the patterns we most often find when we first walk into an environment.
Change outruns the platform
The business transforms faster than the infrastructure underneath it. Capacity, security posture and service desk load are still sized for the organisation you were three years ago.
Operations consume the roadmap
Skilled engineers spend their week on patching, tickets and firefighting instead of the projects that were meant to move the business forward.
The Delkosoft approach
We manage the environment, not a list of tickets.
Our mission is to enhance the business continuity and bottom line of our clients by providing effective services and solutions at a competitive price. In infrastructure management, that means measuring ourselves on whether your systems keep serving the business.
“Our vision is to provide effective infrastructure technology solutions, to build and/or manage complex enterprise applications and data.”
- A single accountable team. One point of ownership across applications, end-user computing, security, data centre and service desk — no vendor boundaries for you to arbitrate.
- Aligned to transformation. The service is shaped around where the business is heading, not around how the estate was originally installed.
- Continuous, not reactive. Monitoring of CPU, memory and disk utilisation, capacity planning and regular system audits keep problems visible before they become incidents.
- Security built in. Managed security is part of the same service rather than a separate contract with a separate escalation path.
- Your people get their week back. With operations covered, your engineers can be spent on the roadmap instead of the queue.
Capabilities
What the service covers
Five capability areas, delivered together or picked individually depending on where the gaps are.
Application management
Keeping business applications available, performing and supported — including the platform dependencies underneath them.
End-user computing
The desktops, devices and access paths your people actually work on, managed as part of the same estate rather than as an afterthought.
Managed security
Security operated as an ongoing service across the environment, not delivered once as a project and left to age.
Data centre management
Servers, storage and the physical and virtual layers in between — administration, tuning, capacity planning and upgrades.
IT service desk
A support function that resolves issues rather than routing them, backed by the engineers who run the platform.
Monitoring & capacity planning
CPU, memory and disk space utilisation tracked continuously, with capacity planned ahead of demand rather than after an outage.
Benefits
What changes once we take it on
Higher uptimeServer uptime and security are managed as explicit objectives, with tuning and upgrades on a schedule rather than on demand.
One escalation pathA single accountable team across the estate removes the arbitration cost of a multi-vendor environment.
Predictable spendEffective services at a competitive price is written into our mission, and capacity planning removes emergency purchases.
Roadmap capacityYour engineers return to the projects that differentiate the business, because operations are covered.
Methodology
How a technology operations engagement runs
The same four moves, whether we are taking over one data centre or an estate spread across sites.
Assess
A full review of the estate as it stands — servers, operating systems, storage, databases, network, security posture and service desk load — and an honest view of where continuity is at risk.
Design
Capacity planning, platform integration and the security and support model, designed around where the business is going rather than where the estate came from.
Transition
Controlled handover: installation and OS upgrades, hardware integration and data replication, sequenced so the business keeps running throughout.
Operate
Continuous monitoring, tuning, backup and recovery, regular system audits and capacity management, reviewed against the objectives we agreed.
Technologies
The platforms we manage
Deliberately deep rather than broad. These are the technologies our engineers administer and tune every day.
Servers & operating systems
- IBM AIX
- Red Hat Linux
- OS administration
- Parameter tuning
- OS upgrades
- Capacity planning
Storage & data protection
- IBM SAN
- NAS
- Back-up management
- Data replication
- System audits
Virtualisation & network
- VMware
- Clustering
- Hardware & networking
- Managed security
Common questions
Technology operations, answered
Still unsure whether this is the right engagement? A short call with our engineers is usually faster than another page of reading.
Can we start with one layer instead of the whole estate?
Yes. Many engagements begin with a single area — data centre management or the service desk — and widen once the operating rhythm is established. The capability areas are designed to work individually as well as together.
Do you replace our existing team?
No. The usual pattern is that we take on operational load so your engineers can move onto project work. Corporate technology consulting is available alongside the service to keep your own people current on AIX, Linux, SAN and virtualisation.
How does managed security fit in?
Managed security is one of the five capability areas and is delivered as part of the same service, which means the team securing the environment is the team that runs it.
What happens in the first few weeks?
An assessment of the environment as it stands, followed by a design covering capacity, integration and the support model. Nothing transitions until that sequence is agreed.
Which platforms do you cover?
IBM AIX and Red Hat Linux administration, IBM SAN and NAS storage, VMware virtualisation and clustering, and the hardware and networking layer underneath.
Get started
Let's build what's next.
Tell us what your infrastructure has to do over the next three years. We will tell you, honestly, what it takes to get there — and what we would run for you.